Frequently Asked Questions
Everything you need to know about rolling with Heelys UK
How do I choose the right size for my Heelys?
We recommend ordering your standard UK shoe size. If you are between sizes, it is generally best to size up for a more comfortable fit, as Heelys tend to have a snug, padded interior for safety.
What are your shipping rates and delivery times within the UK?
We offer standard UK delivery within 3-5 working days for £4.95, and next-day delivery options for orders placed before 2pm. Free standard shipping is available on all orders over £50.
Can I return my Heelys if they don't fit?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition with all packaging intact. Please note that wheels must not have been installed or used on outdoor surfaces.
Are the wheels removable?
Absolutely. All Heelys come with a tool to easily remove the wheels, allowing you to transition from skating to walking like a regular trainer in seconds.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are Heelys safe for beginners?
Yes, but we highly recommend wearing full protective gear, including a helmet, knee pads, and wrist guards. Each pair comes with an instruction manual to help new skaters find their balance safely.